WhistleBlowing
Got a concern?
Effective Date: 21/10/2025
Last Updated: 21/10/2025
At Serenity Care, we are committed to maintaining the highest standards of honesty, integrity, and transparency across all areas of our service. We encourage all staff, service users, families, and stakeholders to speak up if they witness or suspect any wrongdoing, unsafe practices, or behaviours that do not align with our values or legal obligations.
Whistleblowing is when someone raises a concern about serious wrongdoing in the workplace that affects others—such as abuse, neglect, poor care practices, fraud, health and safety risks, or breaches of regulations. It is not the same as making a complaint or grievance about personal issues.
We promote a culture where concerns can be raised without fear of victimisation or discrimination. All whistleblowing reports will be taken seriously, treated confidentially, and investigated appropriately.
If you have a concern, you should report it as soon as possible. You can speak to:
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Your line manager or supervisor
Serenity Care Whistleblowing Lead:
Ebo Aquah - Head of Human Resources
07399 188890
If you feel unable to report the issue internally, or if the concern is not addressed appropriately, you can contact:
External Contacts
Care Quality Commission (CQC)
Website: www.cqc.org.uk/safeguarding
Phone: 03000 616161
Protect (formerly Public Concern at Work)
An independent charity offering confidential advice.
Website: www.protect-advice.org.uk
Phone: 020 3117 2520
Raising concerns helps us maintain a safe and trusted environment for the people we support and for our staff. We are here to listen, take action, and continuously improve.
